Frequently Asked Question
Shipping &Delivery
How long doesdelivery take within the USA?
Most orders arrive within 3–5 business days. You’ll receive a tracking
link via email once your order ships.
Do you ship internationally?
Currently, we ship only within the USA to ensure fast and eco-conscious delivery.
How do I track my order?
Once your order ships, you’ll get a tracking number via email. You can also use our Track Your Order page anytime.
Returns &Exchanges
What is your return policy?
We offer a 30-day return window for unused items in original condition.
Please contact us at support@whisknestus.com to initiate a return.
Do you offer exchanges for sizing issues?
Absolutely! If your harness or pee pad doesn’t fit, we’ll help you exchange it for the right size.
Are return shipping costs fee?
Return shipping is the customer’s responsibility unless the item arrived damaged or incorrect. We'll provide clear instructions for smooth processing.
Eco-Friendly Materials & Packaging
Are your products really eco-friendly?
Yes! We use sustainable materials like eco-woven fabric, biodegradable packaging, and reusable dog accessories that reduce waste.
Is your packaging recyclable?
Absolutely. All our packaging is recyclable and plastic-free, designed to reduce environmental impact.
Product Care &Use
Are the pee pads and harness washable?
Yes. Both are machine-washable. Use cold water and air dry to extend product life.
How long do reusable pee pads last?
With proper care, they can last through 100+ washes — making them a cost-effective and eco-friendly choice.
What size harness should I choose?
Check our Size Guide and measure your dog’s neck and chest.
Orders & CustomerSupport
I entered the wrong address — can I fix it?
Yes, if your order hasn't shipped yet. Please email us immediately at support@whisknestus.com
How can I contact your team?
Email us at support@whisknestus.com or use our Contact Us form. We typically reply within 24 hours.
Do you offer discounts for bulk or repeat orders?
Yes! We occasionally offer bundle discounts and promotions — join our newsletter to stay updated.
